Frequently Asked Questions (FAQs)

We accept major credit/debit cards and PayPal for a smooth checkout experience.

Browse our collection, select the items you want, add them to your cart and proceed to checkout.

Orders can’t be modified or cancelled online. However, if you contact us via the Contact Us form including your name, contact number, purchase order number and a short message, we will endeavour to help you with your order.

No, you can checkout as a guest, but creating an account makes it easier to track orders and saves your order history.

Yes, we ship worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.

Shipping costs are calculated based on weight, size, and destination during checkout.

Domestic orders usually arrive within 3–7 business days, while international shipments may take 7–21 business days.

Yes, you will receive a tracking link via email once your order has been shipped.

Yes, we carefully package fragile items to protect them during delivery.

All our products are natural, hand-selected crystals, gemstones, and fossils from our trusted suppliers.

Each item is carefully sourced and inspected. We provide information about origin and characteristics whenever possible. Rockshop is a family run business with a deep seated love and enthusiasm for all things ‘Rock’. We are experts in identifying and authenticating Rocks, Crystals, Gems and Fossils.

We prioritise ethical sourcing and transparency from our suppliers. The majority of our products are purchased first-hand from inspected suppliers.

We strive for accurate photos, but slight variations may occur due to lighting and monitor settings.

No. Each item online represents the item you will receive. Our trained and experienced team hand-pick items to best match the images shown.

No. Each rock and crystal is unique, so the image is representative. We carefully hand select a similar item to match the quality, size and character shown.

Use a soft cloth or gentle brush with mild water. Avoid harsh chemicals or prolonged sun exposure for delicate stones.

Some stones may fade in sunlight or be sensitive to water.

Many people believe in the metaphysical properties of crystals, but we do not make medical claims. Enjoy them for their beauty and inspiration.

We accept returns or exchanges within 14 days of purchase. Items must be in original condition. Contact us to start the process. See our full Delivery, Returns and Exchange Policy for more information.

Please contact us immediately with your order details. We will provide instructions for return or replacement. Returns are not accepted for earrings. See our full Delivery, Returns and Exchange Policy for more information.

Refunds are processed within 5–10 business days after we receive the returned item. See our full Delivery, Returns and Exchange Policy for more information.

Yes. For bulk or wholesale orders, please visit our Rockshop Wholesale website where you can create an account. Minimum spend is £100 for first orders (before VAT and delivery), reducing to £50 thereafter.

Not yet. If this is something you would like to purchase, please let us know via the Contact Us form — we’d love your feedback.

Rockshop Online operates entirely online, but we have three outlets where you can purchase in person: Rockshop Ambleside, Crystal Apothecary (Holmfirth), and Rockshop at Heights of Abraham. See Our Shops page for details. We also have a wholesale business called Rockshop Wholesale which operates online and has a wholesale showroom for business customers. If you are a shop, intend to buy in bulk or are a reseller please visit our Rockshop Wholesale website for more details.