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Delivery & Returns

Delivery & Returns

Delivery information

Delivery Rates

The Standard delivery fee is £3.99 and free for orders over £40. The cost of shipping on large items varies and is worked out on a product by product basis, for more information contact us for a quote.

Free Carriage Offer

To qualify for free carriage, your order must total a minimum of £40.

Delivery Times

Rockshop aims to despatch orders within 2-3 working days. Delivery times may alter during our busy periods i.e, Easter, Bank Holidays, Christmas etc.

Delivery Methods

We use Royal Mail to send your goods.

Returns and exchanges

We want you to be entirely satisfied with every purchase made from Rockshop and we are proud of the quality and range of products that we offer. If you wish to return an item for exchange or a refund please contact us.

Returns

If you wish to return an item please contact us within seven days after the date of delivery, you can contact us via email, phone, fax or in writing. Please use the returns note supplied with the goods or available here to print. Products must be returned in a re-saleable condition in original packaging. Postage costs for the return of goods is the resonabilty of the customer and will not be refunded, for large items collection can be arranged.

Exchanges

The above Returns terms and conditions apply. For exchange of goods please contact us so we can arrange this with you.

Faults/Breakages

In what we hope is the unlikely event of faulty/broken goods please contact us immediately and we will work with you to resolve the matter as quickly as possible.

Returns Information

Rockshop Contact information